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008 031002s1995    xx            000 b eng c
020   $a0 87584 570 3
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084   $a704 K
100 1 $aSchneider, Benjamin.$0(OLS)http://pug/name/110297
245 10$aWinning the service game /$cBenjamin Schneider, David E. Bowen.
260   $aBoston :$bHarvard Bussiness School Press,$c1995.
300   $axi, 295 p. ;$c24 cm
504   $aIncludes bibliographical references
655 07$aPsicologia sociale. Comportamenti collettivi$xOrganizzazioni: struttura e funzionalitą - Leadership.$0(OLS)http://pug/subject/27915
700 1 $aBowen, David E.,$ecoll.$0(OLS)http://pug/name/110298
850   $aPUG
852   $aPUG$W1$xMagazzino$y4$mMag. 704 K 54$j317365$n $b $q $B317365$CPUGBibl$Z2$F317365        $H96 5002                       $82
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996   $6020$a0 87584 570 3$9(OLS)http://pug/number/18425
996   $6084$a704 K$9(OLS)http://pug/classification/900
996   $6245$aWinning the service game$9(OLS)http://pug/title/195659