LDR 01109nam a2200265 i 4500 001 000000269156 003 CaOOAMICUS 005 20030927004543.0 008 030926s1996 xx 000 b eng c 020 $a0 412 58920 6 040 $aPUG$bita 084 $a704 P 100 1 $aMcNealy, Roderick M.$0(OLS)http://pug/name/82697 245 10$aMaking customer satisfaction happen :$ba strategy for delighting customers /$cRoderick M. McNealy. 260 $aLondon :$bChapman & Hall,$c1996. 300 $axii, 192 p. ;$c24 cm 500 $aReprinted 655 07$aPsicologia sociale. Comportamenti collettivi$xPubblicitĂ - Propaganda - Persuasione.$0(OLS)http://pug/subject/28171 850 $aPUG 852 $aPUG$W1$xMagazzino$y4$mMag. 704 P 18$j297220$B297220$CPUGBibl$Z2$F297220 $H96 3912 $82 961 $aACQ 961 $aReprinted 996 $6020$a0 412 58920 6$9(OLS)http://pug/number/5067 996 $6084$a704 P$9(OLS)http://pug/classification/1175 996 $6245$aMaking customer satisfaction happen :$ba strategy for delighting customers$9(OLS)http://pug/title/149611